The Permanent Secretary, Lagos State Health Service Commission (HSC), Dr. Ademuyiwa Benjamin Eniayewun, has urged healthcare providers, especially those in government hospitals, to exceed patients’ expectations with adequate care during medical treatment.
Speaking at the fourth stakeholders’ forum organised by the Alimosho General Hospital with the theme: “Surpassing Patients Expectation”, on Wednesday, Dr. Eniayewun said outstanding service is the only way health personnel can meet and even surpass the expectations of members of the public, who expect quality performance.
He stated that the perceived gap between patients and healthcare providers will not cease to exist until the legitimate expectations of patients are met, adding that clients should be well-treated and served timely, through the provision of quality medical procedures, when they visit the hospital.
Dr. Eniayewun said: “Healthcare providers should realise that patients have legitimate rights that must be respected and accorded due attention by health givers. Health seekers are often not in a good state of mind whenever they visit hospitals for medical treatment, and as such, doctors, nurses and other health officials need to be patient in dealing with them and not add to their pains through lackadaisical attitude”.
On his part, the Medical Director of Alimosho General Hospital, Dr. Ayodapo Soyinka assured residents of Alimosho and its environs of the provision of enhanced service delivery, saying that with the crop of medical officers, infrastructure and equipment at the disposal of the hospital, the facility is poised to exceed the expectations of its patients.
He also highlighted the level of development and outstanding performance in terms of service delivery since his assumption of office as the Medical Director of the hospital.